How it should NOT be done – #2

The dream of any food market is abundance – and the recent cold snap in the UK has put that to the test in the local supermarkets. People have been panic buying (ridiculous) and understandably stocks are low in some things – however, there is no excuse for the place being untidy. My local supermarket looked like a bomb had gone off  – lots of empty shelves, lots of product scattered around the shelves.

The really unforgivable thing for me is the lack of professionalism that allows the store to use the sign above. FAIL.

The principles of excellent start with attention – to customers AND to detail – this kind of thing really lets them down.

How are you enabling your staff to give great customer service?